Shipping policy
US ORDERS:
All of our items are made to order just for you. Our current processing & production timeframe is 1-5 business days (this does not include shipping time).
Standard shipping is currently 2-5 business days.
To ensure our customers get their orders as soon as possible, requests to change/cancel an order is only available on the same day your order is placed. Please be sure to review your order thoroughly before submitting it.
INTERNATIONAL ORDERS:
All of our items are made to order just for you. Our current processing & production timeframe is 1-5 business days (this does not include shipping time).
Standard shipping to international addresses is currently 10-30 business days.
To ensure our customers get their orders as soon as possible, requests to change/cancel an order is only available on the same day your order is placed. Please be sure to review your order thoroughly before submitting it.
Feline & Fable is not responsible for:
- Delays with shipping
- Lost, damaged, or missing items marked delivered
Please see our Return + Exchange Policy for more information here.
‘REFUSED’ OR ‘RETURN TO SENDER’ ORDERS
If your Shipment is marked ‘Refused’ or ‘Return to Sender’, Store Credit will be issued. Shipping Charges and Return to Sender fees are non-refundable.
REDIRECTING ORDERS
Please ensure your shipping address is correct within 24hrs of placing your order as we cannot adjust once an order has gone into production.
ORDER CANCELLATION POLICY
Please email felineandfable@gmail.com, with your order number, within 24 hours of submitting an order. Unfortunately, we are unable to cancel orders after this time.
If you have additional questions or concerns, please email us at felineandfable@gmail.com.